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Vol. LXIV, No. 10
May 11, 2012
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Feedback

Ever wonder about some aspect of working at NIH? You can send us anonymous questions at www.nih.gov/nihrecord/index.htm (click on the Feedback icon) and we’ll try to provide answers.

Feedback: On Thursday, Feb. 16, at the height of morning rush hour, why are more than a dozen dump trucks/construction vehicles traveling east on Cedar Ln., turning south on Rockville Pike, jamming the CVI entrance and snarling southbound Rockville Pike traffic? It’s like a parade! Don’t campus construction vehicles have their own dedicated entrance/exit on Old Georgetown Rd. across from Suburban Hospital?

Response from the Office of Research Services and Office of Research Facilities: The South Dr. entrance was intended only to serve as a construction entrance and exit during the heaviest period of construction traffic for the Porter Neuroscience Research Center expansion. Once that period ended in October 2011, South Dr. was closed as a construction entrance and all truck traffic returned to its normal entrance, the Commercial Vehicle Inspection Facility on Rockville Pike. The CVIF was created to inspect commercial and construction traffic entering the NIH campus. Dump trucks and other commercial vehicles are using the appropriate entrance by entering campus via the CVIF.

Feedback: I appreciate the fact that NIH makes an effort to keep public spaces clean, but is it necessary to wash the floor of the Natcher Bldg. lobby every day, at a time of day when people are walking through the lobby? Every day, between 5 and 6 p.m., people walking through the lobby to get to the parking garage, ATM, conference rooms or building exit encounter a janitor who is washing or waxing the floor. It is clear that the janitor is not happy about the fact that people walk on his freshly washed or waxed floor, every day, nor do the people using the lobby appreciate having to walk on a wet or slippery floor. If the janitor has to come every day, could the cleaning be scheduled later, when fewer people are in the building? The 5-6 p.m. hour is prime time for departures from the office side of the building. Unless you’re already in the conference center or are walking to another building on campus via the freight entrance, there is no way out of the building except via the lobby.

Response from ORF: The Office of Research Facilities has discussed the issue with the contractor responsible for housekeeping in Natcher. As a result, the staff will not start cleaning and buffing the lobby floors until after 7 p.m. on weekdays. ORF appreciates the customer feedback. Employee feedback regarding day-to-day interaction with staff and services is an invaluable resource to help ORF improve support to the NIH community.


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